Keep Customer Records Accurate and Secure with MiExact

Effective account monitoring and management is essential for businesses that handle customer data, ensuring that records remain up to date, secure, and compliant.

How MiExact Supports Account Monitoring & Management

1. Keeping Customer Data Accurate

Outdated records can lead to billing errors, unnecessary communications, and compliance issues. By integrating MiExact’s mortality and goneaway data, businesses can update customer accounts, ensuring deceased individuals and customers who have moved are promptly and accurately identified.

2. Preventing Fraudulent Account Activity

Fraudsters often exploit the identities of deceased individuals to access accounts, withdraw funds, or claim benefits. Similarly, goneaway records help identify when accounts may be at higher risk of interception or misuse due to mail being sent to old addresses. Regularly checking customer databases against mortality data helps prevent account takeovers and fraudulent transactions.

3. Enhancing Customer Experience & Sensitivity

Incorrectly contacting the families of deceased customers can cause distress and damage your organisation’s reputation. Equally, sending sensitive or financial information to old addresses risks breaching customer trust. MiExact’s data helps businesses ensure communications are handled appropriately and accounts are closed or transferred smoothly, and mail is only sent to verified current addresses.

4. Ensuring Compliance with Regulations

Regulated industries, such as financial services, insurance, and utilities, must adhere to strict Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements. Using mortality and goneaway data in account monitoring ensures compliance by verifying customer status and preventing fraudulent use of deceased identities or incorrect addresses.

Sectors That Benefit from MiExact Mortality & Goneaway Data:

MiExact mortality and goneaway data is invaluable for any organisation that needs to maintain customer accounts, including:

Financial Services & Insurance

• UK banks and financial services use MiExact mortality and goneaway data to ensure deceased account holders are identified and accounts are not active at old addresses
• MiExact data is crucial for fraud prevention and AML processes, reducing risks linked to account takeover via incorrect addresses
• Insurance providers use MiExact data to update policy records and stop fraudulent claims using the identities of deceased people

Utilities & Telecoms Providers

• Gas, water, electricity and broadband providers need MiExact mortality and goneaway data to maintain accurate billing records and prevent communications with deceased customers or customers who have moved.
• Goneaway data helps manage service terminations or transfers when customers relocate, improving operational efficiency.
• Deceased data cleansing improves efficiency in account management by helping to manage service terminations if required.

Retail & Loyalty Programmes

• Top UK consumer retail brands use MiExact mortality and goneaway data to ensure loyalty card programmes reflect active members and avoid the accumulation of unused points or benefits
• Goneaway data ensures promotions and loyalty communications reach the right addresses, reducing wasted mail.
• Mortality data also enables retailers to maintain accurate customer records, removing deceased individuals from mailing lists and databases

Subscription & Membership Services

• Organisations providing a membership or subscription service, particularly to physical addresses, use MiExact mortality and goneaway data checks to keep records accurate, avoid inappropriate renewals or communications, and ensure services are correctly paused, transferred, or terminated when customers move

Why Choose MiExact to Support your Account Management Processes?

• Reliable & Up-to-Date Data – Access one of the most comprehensive mortality and goneaway datasets available.
• Automated Account Updates – Seamlessly integrate mortality and goneaway checks into your customer database.
• Fraud Prevention & Risk Reduction – Protect against account misuse and unauthorised access.
• Regulatory Compliance – Meet AML, KYC, and data protection requirements with confidence.

Take Control of Your Customer Data

Get Started Now

Stay compliant, protect your business from fraud, and ensure a better experience for your customers with MiExact’s mortality and goneaway data. Contact us or fill the short form below and one of our experts will be in touch to learn more about your business.